Privacy Policy

The Limes Bar & Hotel is operated by Lakeview Hotels Limited t/a The Limes Bar & Hotel, registered in England and Wales. Our principal place of business is 99 High Street, Needham Market, Suffolk, IP6 8DQ.

If you have any questions about this policy or how we handle your data, please contact us at enquiries@limes-hotel.co.uk or call 01449 763651.

We collect personal information when you:

• Make a room or table booking through our website
• Purchase tickets for an event
• Send us a message via the contact form
• Call or email us directly

The information we collect may include your name, email address, phone number, billing address, and payment information (processed securely via Stripe — we do not store card details).

We use your personal information to:

• Process and manage your bookings or event tickets
• Send booking confirmations and pre-arrival information
• Respond to your enquiries
• Comply with legal obligations

We will only contact you for marketing purposes if you have given us explicit consent to do so.

Under UK GDPR, we process your data on the following bases:

• Contract: to fulfil a booking or ticket purchase you have made with us
• Legitimate interests: to respond to enquiries and improve our service
• Legal obligation: where required by law (e.g. accounting records)
• Consent: for any optional marketing communications

We do not sell or rent your personal data. We may share it with:

• Stripe — to process payments securely
• Supabase — our secure database provider (EU data hosting)
• Our staff, solely for the purpose of managing your booking or enquiry

All third-party providers are contractually obliged to handle your data in accordance with UK GDPR.

We retain booking and transaction records for 7 years in line with HMRC requirements. Contact form messages are retained for up to 2 years. You may request deletion of your data at any time (subject to our legal obligations).

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, email us at enquiries@limes-hotel.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Our website uses essential cookies to maintain your session and ensure the site functions correctly. We do not use tracking or advertising cookies without your consent.

We may update this policy from time to time. The date at the top of this page will reflect when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.